Refund, Cancellation, and Delivery Policy
This Policy explains how DEVORD delivers digital access, when subscriptions can be canceled, and the situations in which a refund might be approved or declined.
1. Digital delivery and activation
DEVORD is a hosted digital service. After successful payment, we can begin provisioning the subscription, assigning a managed bot identity, and enabling dashboard access or invite-related steps based on the selected bundle.
Activation timing can vary depending on subscription status, bot availability, Discord authorization, selected add-ons, and any operational or security review required for the order.
2. Shipping and physical returns
DEVORD does not sell or ship physical goods. There is no shipping address, mailing timeline, or physical merchandise return process associated with this service.
This policy therefore focuses on digital access, recurring subscriptions, and payment-related refunds.
3. Cancellations and recurring subscriptions
Subscriptions renew monthly until canceled. You can request cancellation from the dashboard or by contacting support.
Cancellation stops future recurring charges for later billing periods, but cancellation by itself does not automatically create a refund for charges already processed.
If the dashboard flow or subscription settings indicate immediate service termination, hosted access can end when the cancellation is processed rather than at the end of a billing cycle.
4. Situations that may qualify for a refund
Refund requests are reviewed manually and in good faith. We can approve a full or partial refund in limited situations where that is appropriate.
- Duplicate or accidental double charges.
- A clear provisioning or delivery failure caused by us.
- A prompt cancellation or complaint raised before meaningful activation or use has occurred.
- Refunds required by law or payment-provider obligations.
5. Charges that are usually non-refundable
Because DEVORD is a hosted digital service that can begin provisioning and customization quickly, some charges are typically non-refundable once service delivery is materially underway.
- Unused time remaining in an active billing period after successful activation or use.
- Change-of-mind requests submitted after the service has been provisioned or substantially used.
- Custom work, bespoke setup, or third-party costs already incurred for the subscription.
- Suspensions or restrictions caused by violations of the Terms, misuse, or Discord or payment-provider policy breaches.
6. How to request a refund
To request a refund, contact support@devord.xyz with the account email, relevant server or subscription details, charge date, and any information that helps us identify the transaction quickly.
The sooner we receive the request, the better we can review it before provisioning is completed or before the next renewal occurs.
7. Refund timing and payment disputes
If a refund is approved, we send it back to the original payment method when possible. Final posting times depend on the payment method, processor, and customer bank.
If you notice an issue with a charge or renewal, contact us first before filing a dispute so we have a chance to verify the subscription and resolve the problem directly.
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